Differences in perceptions of communication quality between a Twitterbot and human agent for information seeking and learning

Edwards, C., Beattie, A. J., Edwards, A., & Spence, P. R. (2016). Differences in perceptions of communication quality between a Twitterbot and human agent for information seeking and learning. Computers in Human Behavior, 65, 666-671. https://doi.org/10.1016/j.chb.2016.07.003