Testing the differences in perceptions of communication quality for a human agent and a bot agent on Twitter

Edwards, C., Edwards, A., Spence, P. R., & Shelton, A. K. (2014). Testing the differences in perceptions of communication quality for a human agent and a bot agent on Twitter. Computers in Human Behavior, 33, 372-376. https://doi.org/10.1016/j.chb.2013.08.013